Blog
How Do You Calculate IR, Again?It’s Time to Align on a Key Pricing Metric By Terence McCarron I wrote a blog in 2016 that still rates as one of our most viewed pieces of content every year. In today’s landscape, this topic is a perfect...
Behind the Headline
Behind the Headline: Fraud Detection MethodsBy Terence McCarron Can Survey Fraud Detection be enhanced by Facial Recognition? OpinionRoute breaks down headlines from industry news that relate to online surveys, online sample, data quality and relevant topics through our lens into the ecosystem. Headline: KANTAR AND...
Blog
Data Quality Should Not Be a Magic Trickby Rich Ratcliff, Chief Trust Officer In the enchanting world of market research, data quality has often been likened to a mythical creature – elusive, mysterious, and, for some, unbelievable. Well, it's time to dispel the myth with a dose...
Blog
CEO Monthly Reflection | February 2024 | Defining Your Win/WinBy Terence McCarron I am pretty sentimental this week. My daughter Elizabeth completed her 8th-grade basketball season last Sunday. As the final buzzer sounded, my 9-year career as her coach ended. I'll miss those hours just being with her on...
Blog
Language Matters | Online Sample Word SaladBy Terence McCarron Have you recently read the websites of some of the biggest sample firms? I’m a 25-year veteran of the sample space. I know the ins and outs of the business at a very deep level. Yet, sometimes...
Blog
The NOMO Mindset- Using Metrics that Matter in Market Research Operationsby Rich Ratcliff, Chief Trust Officer (CTrO) Recently we changed up our internal meeting philosophy. Simply put, we agreed if a meeting invite has nothing on the agenda you directly need to help, you can skip the meeting. This approach...
Press Releases
OpinionRoute Expands Leadership Team, Names Cousineau as COO, Ratcliff as CTrO and Herzak as SVP, GrowthFOR IMMEDIATE RELEASE OpinionRoute Expands Leadership Team, Names COO, CTrO and SVP, Growth Cousineau promoted to Chief Operating Officer (COO). Herzak hired as SVP, Growth. Ratcliff appointed as OpinionRoute’s first Chief Trust Officer (CTrO). These additions position the company for...
Blog
Working Harder to Earn the Trust of MRXby Rich Ratcliff At OpinionRoute, we've always embraced innovation, striving to provide state-of-the-art solutions in the ever-evolving world of market research. Today, I’m thrilled to share a significant step that underscores our unwavering commitment to integrity, data quality, and customer...
Blog
Fine is a CX 4-Letter F-BombBy Danielle Chinitz In the world of client experience, the word "fine" is anything but that. Customers today are not merely looking for “fine” experiences; they crave exceptional ones. The era of settling for the bare minimum is long gone....